Comments on: Boycott Steak and Shake

By: john

john — Sun, 01 Mar 2009 18:29:47 +0000

corrction to the e mail

By: john

john — Sun, 01 Mar 2009 18:27:57 +0000

Steak and shake does cook to order, so being unable to communicate to the drive thru board would disrupt the service time one she got her car to the window. It would be necessary to pull forward after ordering and wait forward of the window for the prep time, plus in order to facilitate any cars behind her. Certainly can be managed, but does disrupt the system, which exists to keep service times reasonable to all customers. Unfortunatly, many people try to beat the system to their own advantage, possibly happened here. She needs to establish a system that works for her at that restaurant in advance. Then when she comes, she can pass up the drive thru and hand in a note, once she is familiar to the store, they will happily facilitate her.

By: justin

justin — Sat, 15 Nov 2008 23:31:14 +0000

an apology? whats the point of that? what’s that going to do? not worth a boycott. i sympathize with the deaf woman, im deaf in one ear as well, but all the fuss over such an insignificant altercation is not worth it.. maybe she should file a lawsuit like everyone else in this country who thinks they were discriminated against does. next time go inside, then there will be no problem. again i do feel sorry for the woman, but she shouldn’t put herself in this type of situation in the first place, and just avoid the whole thing in the first place. whateva

By: Managed Hosting

Managed Hosting — Sat, 30 Aug 2008 18:34:18 +0000

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By: Sheila Murphy

Sheila Murphy — Fri, 18 Jul 2008 18:37:36 +0000

First I want to apologize to the lady that was treated this way. I do work for SteakNShake and this is not our policy. We have a deaf lady that comes thru our drive thru often and she comes straight to the window with her order written down for us. Again I apologize to Karen for this happening to her. Sheila

By: Bill

Bill — Tue, 03 Jun 2008 14:06:52 +0000

Please get over yourself people! It is not everyone else’s fault that you are deaf. Stop insisting on inconveniencing everyone else because you are too lazy to get out your car and come inside. Hello! it’s a frickin drive-thru! you have to communicate through a speaker but you are deaf! grow a brain

By: A Deaf Mom Shares Her World » Steak and Shake–Looks Like This Touched A Nerve

Fri, 23 May 2008 02:53:37 +0000

[...] A Cowboy’s Wife: Boycott Steak and Shake [...]

By: Kristin

Kristin — Tue, 29 Apr 2008 22:33:30 +0000

Sorry, it’s late. I have a lot of typos.

One:
You are meant to order at the speaker*
Two:
ADDITIONALLY=additional

By: Kristin

Kristin — Tue, 29 Apr 2008 22:31:28 +0000

I agree that what happened was unfortunate and really bad. However, it is not Steak n Shake that is the problem. It was just one disgruntled, egotistical employee. If the woman spoke to the manager and did not get an apology, then she spoke to corporate and did not get a response, then that is a bad company as a whole. However, this sounds like one bad employee having a bad day.

Also, I agree that the hearing impaired and deaf should have the same rights as everyone else. However, if you cannot use a system effectively (such as a drive thru) you are forced to use alternatives. If you are unable to order at the window, then you are putting a burden on the workers, and the customers behind you. I understand if you have never worked in fast food you may not understand. When I worked in fast food we were told never to take orders at the window. The reason is very simple. You are meant to order at the window. If you don’t order at the window, the car behind you starts to order while you are pulling around. As they order we enter it into the computer. As you pull around, their order comes up. It is not possible to ring your order up unless we delete the entire order of the customers behind you. Not only is this a huge convenience, it adds a lot of time to the efficiency of the drive thru making it inconvenient for other customers. In this story she stated a car was behind her. The boy acted rudely but she shouldn’t expect to have ADDITIONALLY rights for being hearing impaired. No one gets to order at the window. Have respect for other customers, go inside.

By: chris

chris — Mon, 04 Feb 2008 00:29:36 +0000

to all the people that dont know the other side of the story the lady pulled up to the window and it doesnt alert employees when there is a car at the window the only time that an employee is alerted is when a car is at the speaker box by time an employee realized that the lady was at the window she refused to be helped